Collegiate Housing Residents and Guarantors

We Are Here To Help During These Uncertain Times

We will continue to provide our residents and employees with helpful information about how to prevent or contain the spread of the virus.

President Trump Unveils Guidelines for Opening Up America Again



CHS Student Housing FAQs

How Is CHS Providing Updates To Residents, Staff, and Others?

Updates will be sent via email and text, along with published updates to housingservices.com and through our social media channels. Residents can reach out to their local CHS staff for answers to housing issues. Other inquires can be made to our corporate office at 1-800-866-8346.

What Should I Do If If Test Positive For COVID-19?

Notify CHS immediately and the school you are attending. Per CDC guidelines, it is recommended that the entire unit will need to be self-quarantined. We will not be able to accommodate a transfer. (https://www.cdc.gov/coronavirus/2019-ncov/hcp/guidance-prevent-spread.html.

If My Roommate Tests Positive And Is Quarantined, Can I Transfer?

Per CDC guidelines, it is recommended that the entire unit will need to be self-quarantined. We will not be able to accommodate a transfer.  https://www.cdc.gov/coronavirus/2019-ncov/hcp/guidance-prevent-spread.html

Are CHS Resident Life Events Being Affected?

Yes. When it comes to the health and well-being of our residents, staff, and our communities as a whole, we want to show extreme caution. All CHS resident life events have been postponed through the end of July. Please check back often for updates.

If My Graduation Date Changes, Can I Change My Lease?

Yes, if you need to shorten your lease due to an early graduation, you will need to get a graduation letter from your school and then get with your local CHS team to complete a lease addendum and vacancy notice. Please keep in mind we will need a 30-day notice. Also, if you need to extend, you can do that by submitting a revised vacancy notice with your local CHS team.

How Do I Pay If The School Is Closed?

You have the ability to make monthly housing payments through the resident portal on our website or sign up for ACH automatic withdrawal payments (webaccess.housingservices.com). Please contact your local CHS Director of Housing or call the CHS Corporate office if you have any questions or need help with payment setup (1-800-U-MOVE-IN).

How Do I Pay With A Money Order?

With schools that are open, you can drop a money order off at the school’s CHS office. Otherwise, we would suggest if you are mailing money orders, to do so by certified delivery so you can track the payment.

Where Can I Find Out More Information About The Coronavirus?

For the latest information about the COVID-19 (Coronavirus), please visit the CDC website https://www.cdc.gov/coronavirus/2019-ncov

What Is CHS Doing To Lower The Risk of COVID-19 (coronavirus)?

We are actively following guidelines and recommendations from the CDC and local health departments as we continue to monitor any changes to those protocols and adjust accordingly.


Collegiate Housing Residents and Guarantors

We are here to help during these uncertain times.

We are closely monitoring the Coronavirus (COVID-19) and are acting based on the guidance from public experts. We are here to help during these uncertain times. We will continue to provide our residents and employees with helpful information about how to prevent or contain the spread of the virus. You will find additional helpful links from the Centers for Disease Control and Prevention at the end of the message.

Please continue to check the CDC 2019 Novel Coronavirus website often for up to date information (www.cdc.gov/coronavirus/2019-ncov). It’s important to self-isolate per the CDC guidelines if you have been exposed to the virus and/or self-quarantine if you have tested positive.

We would like to remind everyone of some options related to communicating effectively with our CHS team and managing your lease and housing payments. It’s important to submit a text authorization to your local Director of Housing (if you have not done so already) so that we can effectively communicate via text in addition to e-mail. As a reminder, you also have the ability to receive announcements, download forms and make monthly housing payments through the resident portal on our website or sign up for ACH automatic withdrawal payments (webaccess.housingservices.com). Please contact your local CHS Director of Housing or call the CHS Corporate office if you have any questions or need help with payment setup (1-800-U-MOVE-IN).

Here are a few other helpful things to know:

• Please notify CHS immediately if you or one of your roommates need to self-quarantine

• Please submit your maintenance requests to your local representatives or general@housingservices.com;

• Clean and sanitize all surfaces of your apartment for your own health and safety;

• All current and future resident life events have been canceled until further notice.

We hope this information has been helpful. Please contact us with any questions or concerns.

Kind Regards,

Collegiate Housing Services

1-800-U-MOVE-IN

www.housingservices.com

general@housingservices.com

Important links:

https://www.cdc.gov/coronavirus/2019-ncov/downloads/stop-the-spread-of-germs.pdf

https://www.cdc.gov/coronavirus/2019-ncov/downloads/2019-ncov-factsheet.pdf


State-By-State Health Resources



CDC Website

How To Protect Yourself


CDC Factsheet

What Is The Coronavirus?


CDC Guide

Outbreak Information Guide



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